Makati Office Space For Call Centers

There are plenty of office space options in real estate business in the Philippines, but the finest are in the city of Makati. The central business district provides the main property of the companies that want to establish a call center serving everything from customer service to technical support. Some areas also offer a space adjacent to the industry, but there are many reasons why you can still find an office in Makati is the best place to be.

The call centers are outsourced to the Philippines during the last ten years, and were usually located in Makati. During the last decade, became a major source of employment in the country. It's part of business process outsourcing industry, which generated $ 150 billion in 2007 and is expected to generate even more. There are many destinations in the contact center here, especially Ortigas and Quezon City. However, it is quite clear that the industry still prefers Makati office, as there are 308 call centers in the city.

An office in Makati offers several advantages for any contact center. Chief among them is the availability of existing infrastructure. Most commercial office buildings in the area of ​​the city are equipped with features for easy installation of the latest technology these contact centers need to facilitate their business. This includes high speed Internet and VoIP integration. Many of the top Makati office buildings such as the Tower PBCom, sufficient space to accommodate these businesses. There are those who build their own buildings to facilitate their own needs.

There is adequate support for any company that decides to invest in the country. Because the call center industry is one of the fastest growing sectors in the economy, the government has created a lot of incentives to attract more investors in the business. The Economic Zone Authority of the Philippines, for example, offers tax incentives and tax exemptions for contact centers, especially when located in PEZA accredited buildings Makati office space.

Better investment than a call center is in its own people, and not without good Makati. In fact, many employees believe that working in an office in Makati, as the ultimate goal. This can be a guarantee for these companies that are getting the best workers, those who can speak English language fluently. This is a need to be adequately met in an office in Makati, the Philippine educational system requires the teaching of English as a second language. This is especially useful for companies whose main activity is to connect with clients and correctly explain the many details in English. Because many of the best employees prefer to seek work in the city, remains a good option for companies that deal with customer service or technical support outsourced.

There are many advantages of an office in Makati. It can only call centers to save money through possible tax incentives, but also get some of the best English speaking employees in the world, an asset that a contact center in Makati for office can not afford to ignore.

Makati office space will not only help contact centers, but also a number of companies outside the premises other. For a full list of these units can get office space, check out OfficeSpaceMakati.com now.

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Artical source:-http://zilvis712.over-blog.com/article-makati-office-space-for-call-centers-89584038.html

Avaya Wireless and DECT Phones Solutions

Telecommunications is considered by most economists, socialists and political pundits to be one of the most important components of any successful organization. This has been the case for some time. However, the introduction of the Internet and the advancement of technology has made the telecommunications industry much more specific. As the reality on the ground for a small or medium scale, this translates into the need for a digital wireless or enhanced wireless telecommunications system. One company that has been at the forefront of new telecommunications technologies is Avaya. As a result, it is not surprising that the company has already achieved much of the world market with its range of DECT cordless phones. The following are the details of what the company offers customers who need or DECT wireless technology phones, Avaya and solutions.

The Avaya 3700 series phones: The concern that most of the entrepreneurs and organizations have with respect to DECT wireless communication or the threat of a security breach. Avaya solves this problem without flinching through the incorporation of advanced technology to prevent unauthorized or unlawful access the network. On the other hand, increased mobility and the creation of guidelines DECT also allows the user to have a communications network is extremely stable and productive. This series consists of four models.
The Avaya 4000 series phones: Models falling in this series are available in two groups based on technological differences. The first type is the traditional DECT model to be connected to the communications network via TDM, while the second is the SIP DECT model that connects LAN to become a part of communications systems. This series also includes four models.
The Avaya 7400 series phones: Like all the series mentioned above, it also embodies everything related to wireless communications. Providing any of the phones in this series allow employees to an organization to improve employee productivity, improve customer service and save up a lot of expenses related to communications. This series is well underway and consists of four models of handsets, a repeater, base station controller and an external antenna.
The Avaya wireless phones in the series: There's a big technical difference between the technologies of wireless and DECT. The company also offers wireless phones Avaya customers unwilling or unable to use DECT technology. The benefits, needless to say, are the same as DECT phone use. These include increased productivity, a variety of features to choose from and customize and increase the availability of employees. The series consists of two wireless IP phones and two mobile wireless WLAN.

DECT wireless technology is slow it will be essential for all communications systems everywhere. The use of wireless phones and Avaya DECT communication systems is especially beneficial for organizations whose employees have to travel around the campus of the office a lot. However, this does not mean that non immediate needs should step aside this technology as this technology, simply because it is used, can result in a significant improvement in the efficiency of any organization, and sometimes even gains and turnovers.

CTO Kevin Rubin, Business Development Convergence Systems - Avaya Partner

Working in the telecommunications industry for 10 years. I started when I was around Lucent Technologies and direct manufacturer was the premise. Avaya took over around 2001 and grew the distribution channel. Convergence was founded in March 2003 to provide a higher level of customer experience for the end user and give businesses what they want a complete solution. We work at the forefront of telecommunications as VoIP, SIP trunking, call center software, contact center, unified access, Avaya products, and more.


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Artical source:-http://armani812.edublogs.org/2011/11/21/avaya-wireless-and-dect-phones-solutions/

Why Business Should Switch to VoIP

Companies must choose to disconnect and switch to VoIP technology, as there are many advantages for using VoIP. Here is a summary of the five reasons why your company should make the switch to VoIP.

VoIP is perfect for call centers

VoIP is slowly becoming the standard choice for call centers. VoIP offers significant benefits for call centers such as flexibility, cost efficiency and improve customer service applications. For example, in the past, a call center needed to be a stabilization center equipped with telephone lines used by many people who are physically located in the call center. By using VoIP for your Call Center, not only is your main location easily relocated as your business expands, but you can hire employees virtually world-wide. Big companies take advantage of VoIP Call Centers by outsourcing work overseas where they can hire employees for less.

The integration of data, audio and web based features is another reason why businesses are opting for VoIP. Customer service calls are handled more efficiently with the integration of these three components. Not only are calls transferred more freely, but also greater care can be given to customers when Call Centers use integrated software platforms.

Most call centers are taking advantage of the opportunity to hire employees around the world through VoIP services. Employees can work in different time zones, giving greater customer service benefits throughout the year, and hiring home based employees is another way companies are opting to save money.

VoIP is better for Mobile Employees

Many companies employ mobile workers. Employees who use mobile phones normally charged to the company to keep in touch throughout the day. By utilizing VoIP Mobile Employees can remain virtually connected with the company and the company saves money on fees.

When mobile employees rely on cell phones, many times a customer calls to the main office, only to hear a message or be told the number of workers in cell phones. This requires the customer to hang up and call the employee on her cell phone, raising the possibility that the employee will lose the sale. By using VoIP, the call is routed immediately to the mobile workforce and increasing productivity.

Since VoIP integrates many other technologies, including email, mobile employees are able to perform many more transactions with one application.

VoIP reduces the cost

Businesses today rely on telecommunications. Whether Internet, email, customer service via telephone, online web applications and e-mail, or whatever your business needs may be, VoIP offers to handle all your needs with one application. This also reduces costs and increases productivity. VoIP also has combined with software applications that are perfect for many business needs. Software like accounting software, email and PC based applications help to save money by combining services.

The reduction in long distance charges is another great advantage of switching to VoIP for business needs. By combining data, video, audio and needs, companies save on the use of bandwidth, which ultimately leads to financial savings.

VoIP enables global real-time conferences

World conferences and training can put a burden on business. Attempts to reach employees worldwide are not only expensive, but long way. With VoIP technology businesses can avoid conferencing costs, and enable secure audio and videoconferences to offices worldwide. By reducing long distance costs, employees are also taking advantage of calling each venue, and other companies more often.

VoIP offers a flexibility that ultimately increases productivity

VoIP allows greater flexibility. Using standard VoIP adapter, you are able to have your phone number with you. This allows greater productivity by allowing employees to conduct business overseas, while traveling, stay in hotels, etc. Your customers can call their regular phone number, business, and you do not have to use your cell phone .

Many VoIP services are fully integrated with PC applications such as fax and email. There is greater productivity when employees can integrate their email and phone services with one application. Doing business with VoIP on your laptop, any time of day or night.

With the option of getting a VoIP phone number with area codes throughout the country and some around the world, businesses can expand by choosing local area codes of the city, state or country that going.

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How Does Call Tracking Work?

Yes, technology has even made its way into the world of advertising. It's Hard to find no place in the world where technology has not changed things.

Call Tracking is a marketing tool of analysis that allows one without using the unique tracking number Advertisers in each ad that your place. This allows the advertiser to see what advertising is producing the best results and better ROI. Customers Also offers one free Full Set of Reports and Graphs in your calls and help campaigns a paragraph analyzing the data. This is an emerging technology that has existed since the 90's. Has evolved over the slowdown in advance of technologies in Him

Call Tracking works by passing a call from a telephone company Through a proprietary phone system CONTROLLING, records, databases and tracking the incoming call. Son thereof systems normally housed in the Data Center of the UN of Great size that have backup generators and firewall protection against disaster and without attack. These servers can handle each of the dozens if not hundreds of simultaneous calls one through them.

Once the call has gone through the phone system that is then sent to the style of customer who is paying for the service. Call Transfer This style of Perfection Everything happened in seconds sin that person a call notice a thing. The call itself receives response from the customer and the actual conversation carried out with a sound system and recording of the call. The United Nations system should tener paragraph BE Register notice in accordance with law. Once the call itself complete the system-wide reporting and Information Calls Call recording style user interface and online reporting. This is the key milestone in the process because the customer is looking paragraph Data Call this paragraph provide valuable ROI metrics.

Call Tracking function in one of the two configurations, TDM or VoIP. A TDM configuration operates in the standard T1 digital phone circuits. A VoIP Settings do run By sending a package of Phone Calls Through Internet and is not connected to the PSTN ago (Public Switched Telephone Network) directly. A new type of United Nations system is emergent telephone system with the UN skeleton VoIP software, but with a direct connection of optical fibers in the Telephone Company. This type of hybrid system has the advantages of the United Nations System of VoIP with all the new features offered by VoIP, But None of VoIP call quality poor, who tend an offer.

In summary, the call is a Telephone Company Through a Special Needs Through A Phone Call Tracking and then transferred sin Customer Problems. The telephone conversation bears a Cape hare the call when hay A lot of valuable data, analysis of telephone calls, and a recording of calls to the customer paragraph analysis.

Call 800 Labor Tracking Services and the son of a Great Tool paragraph any business owner or advertiser.

Daniel Bernal is VP of Interactive Dynamics Corp., which offers call tracking.


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