Thursday, November 17, 2011

Why Business Should Switch to VoIP

Companies must choose to disconnect and switch to VoIP technology, as there are many advantages for using VoIP. Here is a summary of the five reasons why your company should make the switch to VoIP.

VoIP is perfect for call centers

VoIP is slowly becoming the standard choice for call centers. VoIP offers significant benefits for call centers such as flexibility, cost efficiency and improve customer service applications. For example, in the past, a call center needed to be a stabilization center equipped with telephone lines used by many people who are physically located in the call center. By using VoIP for your Call Center, not only is your main location easily relocated as your business expands, but you can hire employees virtually world-wide. Big companies take advantage of VoIP Call Centers by outsourcing work overseas where they can hire employees for less.

The integration of data, audio and web based features is another reason why businesses are opting for VoIP. Customer service calls are handled more efficiently with the integration of these three components. Not only are calls transferred more freely, but also greater care can be given to customers when Call Centers use integrated software platforms.

Most call centers are taking advantage of the opportunity to hire employees around the world through VoIP services. Employees can work in different time zones, giving greater customer service benefits throughout the year, and hiring home based employees is another way companies are opting to save money.

VoIP is better for Mobile Employees

Many companies employ mobile workers. Employees who use mobile phones normally charged to the company to keep in touch throughout the day. By utilizing VoIP Mobile Employees can remain virtually connected with the company and the company saves money on fees.

When mobile employees rely on cell phones, many times a customer calls to the main office, only to hear a message or be told the number of workers in cell phones. This requires the customer to hang up and call the employee on her cell phone, raising the possibility that the employee will lose the sale. By using VoIP, the call is routed immediately to the mobile workforce and increasing productivity.

Since VoIP integrates many other technologies, including email, mobile employees are able to perform many more transactions with one application.

VoIP reduces the cost

Businesses today rely on telecommunications. Whether Internet, email, customer service via telephone, online web applications and e-mail, or whatever your business needs may be, VoIP offers to handle all your needs with one application. This also reduces costs and increases productivity. VoIP also has combined with software applications that are perfect for many business needs. Software like accounting software, email and PC based applications help to save money by combining services.

The reduction in long distance charges is another great advantage of switching to VoIP for business needs. By combining data, video, audio and needs, companies save on the use of bandwidth, which ultimately leads to financial savings.

VoIP enables global real-time conferences

World conferences and training can put a burden on business. Attempts to reach employees worldwide are not only expensive, but long way. With VoIP technology businesses can avoid conferencing costs, and enable secure audio and videoconferences to offices worldwide. By reducing long distance costs, employees are also taking advantage of calling each venue, and other companies more often.

VoIP offers a flexibility that ultimately increases productivity

VoIP allows greater flexibility. Using standard VoIP adapter, you are able to have your phone number with you. This allows greater productivity by allowing employees to conduct business overseas, while traveling, stay in hotels, etc. Your customers can call their regular phone number, business, and you do not have to use your cell phone .

Many VoIP services are fully integrated with PC applications such as fax and email. There is greater productivity when employees can integrate their email and phone services with one application. Doing business with VoIP on your laptop, any time of day or night.

With the option of getting a VoIP phone number with area codes throughout the country and some around the world, businesses can expand by choosing local area codes of the city, state or country that going.

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