With the new features in NetSuite, you can now integrate your desktop PC Phone solution with NetSuite, contacts, customers, prospects and other documents. This new change allows businesses, including mine, improve the functionality of cheaper VoIP calls while not having to move from one screen or client contact, effectively allowing me to see all my customers 360 ', while that information by clicking your phone number to call directly on the screen ....
These characteristics of the gap between the need to seek customer contacts, pick up the phone and dial manually, NetSuite now we have this problem.
In the example found on the website GFSS shows how the functionality of Skype calls can be easily integrated into NetSuite. This solution offers the following possibilities
1. click to call customers, contacts, leads directly from the application of Netsuite
2. check custom information 360 'while on a call, provides a better understanding of their customers and items purchased, without coordinating the phone, the PC and the client, while
3. reduce overall costs through the use of VoIP technology, customer base now can be abroad and support costs, sales and other customer-related processes are as expensive as local customers around the corner.
4. more VoIP solutions and providers, the integration of conference calls, queues calls and other functions are available.
5. increased customer satisfaction, throughout the life cycle management of all clients
6. long-term capacity to store recorded messages along side customer records
In general, ondemand NetSuite + integrated VoIP solutions is driving new efficiencies in business, allowing players to take on small providers largest e-commerce, shopping street, or BlueChip industry players.
Actually, I found that smaller firms that are able to adapt these technologies more quickly, have a global competitive advantage. Larger companies difficult to implement these features and the process within their organizations as the overall cost of global integration makes it very expensive or take a visionnary CFO to lead the future of their business, all costs' 000 's of times more than the more nimble small or medium sized organization.
OnDemand and combined VOIP solutions are the future of growth for small and medium enterprises.
Michael Scott is a principle consultant, working in ERP / CRM implementations primarily within the Financial Servies, Banking, Insurance and Real Estate Markets. The experience of more than 100 implementations of Oracle, JDE, PeopleSoft, NetSuite and MRI. Integration of VoIP solutions is now an important part of Michael's business, empower SMEs to take advantage of new business technology to gain competitive advantage.
Michael is a director of GFSS Limited, a provider of automation solutions for business, finance, accounting and VOIP solutions for global enterprises, support to SME clients through blue chips, leveraging technology to create individual business processes, worldwide. GFSS customers the support of 6 offices in 27 countries worldwide.
Article Source:- http://bhishekumar27148.blog.com/2012/04/13/netsuite-and-voip-the-future-of-small-business-growth/
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